To make order changes can be made in the workshops of craftsmen, presenting the invoice of the purchase together with the product, its labels and packaging without presenting any physical or chemical alteration. The term for the changes or the return is 10 days from the date of purchase, for the products that are in stock. While for the products on request, the term will be fixed through the corresponding negotiation between the artisan and the consumer. These two conditioned to the presence of the invoice, the packing list, the packaging and the labels without presenting any alteration. To avoid inconveniences, it is necessary for the consumer to review the packaging or packaging of the products, as well as their main characteristics at the time of receipt of the purchase, before signing the delivery note. Claims will not be accepted once the agreement has been signed. In case the products are changed or returned due to deficiencies in their manufacture, the delivery of the replacement of the products will cover all expenses up to the door of the declared address. If, when the product arrives, the delivery is canceled for a reason beyond the responsibility of the craftsmen, the cost of the shipment will not be refunded.

The period of delivery of the products varies between 9 to 10 business days, the responsibility of customs clearance falls directly on the postal service of the destination country. To make order changes within the national territory can be made in the workshops of craftsmen, presenting the invoice of the purchase together with the product, its labels and packaging without presenting any physical or chemical alteration. To make order changes in other territories, consumers should contact through this website with the artisan, so that they can manage the return of products through the same export regime. The term for the changes or the return is 15 days from the day of the deposit of the purchase, for the products that are in stock. While for the products on request, the term will be fixed through the corresponding negotiation between the artisan and the consumer. These two conditioned to the presence of the invoice, the packing list, the packaging and the labels without presenting any alteration. To avoid inconveniences, it is necessary for the consumer to review the packaging or packaging of the products, as well as their main characteristics at the time of receipt of the purchase, before signing the delivery note. Claims will not be accepted once the agreement has been signed. In case the products are changed or returned due to deficiencies in their manufacture, the delivery of the replacement of the products will cover all expenses up to the door of the declared address. If, when the product arrives, the delivery is canceled for a reason beyond the responsibility of the craftsmen, the cost of the shipment will not be refunded.